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AI workflow · Operations · Knowledge work

Internal Document Summary with AI

A useful AI summary is written for one reader and one decision: it says what the document asks of that reader, gives the evidence with page references, and states what it left out — so the reader knows when to open the original.

TeamOperations
LevelBeginner
ToolsCopilot · Claude · ChatGPT
How it usually goes
  • A 40-page document arrives the day before the meeting.
  • Half the room skims the first three pages.
  • The decision gets made on the executive summary the author wrote to persuade.
The workflow · 5 steps
  1. 1

    Name the reader and the decision

    "For the operations director, who must decide whether to approve the pilot budget." A summary with no reader is a shorter version of the same fog.

  2. 2

    Ask for what the document wants

    The ask, in one sentence, first. Then the three strongest supporting points and the three biggest risks, each with a page or section reference.

  3. 3

    Ask what was left out

    A list of sections not covered by the summary. This is what makes the summary safe to rely on.

  4. 4

    Check the numbers

    Every figure in the summary gets checked against the page it cites. Models transpose digits.

  5. 5

    Attach, do not replace

    Send the summary with the document, not instead of it.

The prompt · copy and paste
Summarise the document below for this reader: [ROLE], who needs to decide: [DECISION].

1. What the document asks of this reader (one sentence)
2. Three strongest supporting points — each with section/page reference
3. Three biggest risks or weaknesses — each with reference
4. Numbers that matter (copy exactly, with reference)
5. Sections NOT covered by this summary

Under 250 words. Neutral tone. If the document does not address the decision, say so.

DOCUMENT:
[paste or attach]
Example output · fictional company
Asks: approve $48,000 for a 12-week routing pilot at one depot. (p.2)
Supports: current planning takes two dispatchers most of each morning (p.6) …
Risks: savings estimate assumes all drivers adopt the app in week one (p.14) …
Not covered: Appendix B (vendor security), Appendix C (contract terms).
Before it goes out · a person checks

Review checklist

  • Every number matches the cited page.
  • Risks are from the document or clearly marked as the summariser’s.
  • The "not covered" list is present.
  • The document is permitted in the AI tool you used.
Don’t use it for

Where this workflow stops

  • Contracts and legal documents where the exact wording is the point.
  • Documents classified above what your AI tool is approved for.
  • Anything you will sign without reading.

Part of AI for Operations. Not sure your team is ready for workflows like this? Take the AI Readiness Assessment — 10 questions, no email. Want your team to build this on its own work? See how training works.

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